At Everest Hiking Service Pvt. Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an inquiry, or book a trekking, tour, or travel service with us.
By using our website or providing your personal information, you acknowledge and agree to the practices described in this Privacy Policy.
What Information Do We Collect?
When you make an inquiry, register on our website, or book a trip with us, we may collect certain personal information that is necessary to provide our services and complete your travel arrangements.
Depending on the service you request, we may collect:
* Full name and identification details
* Date of birth and nationality
* Residential address
* Email address
* Telephone or mobile number
* Passport or other identification document
* Travel and booking details
* Visa and permit-related information
* Emergency contact information
* Any other information necessary to arrange your requested travel services
A copy of your passport or identification document may be required for trekking permits, conservation-area permits, domestic flights, hotels, visas, or other travel arrangements.
We treat your personal information as confidential and use it only for legitimate business and travel-related purposes.
When Do We Collect Your Information?
We may collect your information when you:
* Submit an inquiry through our website
* Request information about our trekking or tour packages
* Register or submit a booking form
* Book a trekking, tour, or other travel service
* Communicate with us by email, telephone, or other available channels
* Subscribe to our newsletter or promotional communications
* Interact with our website
How Do We Use Your Information?
We use the information we collect to provide and improve our services. This may include:
* Responding to your inquiries and requests
* Processing and confirming your bookings
* Arranging hotels, transportation, permits, flights, and other travel services
* Obtaining required trekking and travel permits
* Communicating important information about your trip
* Providing customer support before, during, and after your trip
* Improving our website, services, and customer experience
* Processing payments and maintaining appropriate booking records
* Sending newsletters, travel information, or promotional updates where permitted
* Conducting internal analysis and improving our products and services
* Complying with applicable legal and regulatory requirements
We do not sell or rent your personal information to third parties for their own marketing purposes.
How Do We Protect Your Information?
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
We regularly monitor our website and systems for potential security vulnerabilities and take appropriate measures to maintain the security of information stored on our systems.
Access to personal information is limited to authorized personnel, service providers, or organizations that reasonably need the information to provide the services you have requested or to meet legal requirements.
However, no online system or method of electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Sharing Your Information
We may share relevant personal information with trusted third parties when it is necessary to provide the services you have requested.
For example, information may be shared with:
* Government authorities and relevant agencies
* Trekking and conservation authorities for permits
* Airlines or transportation providers
* Hotels and accommodation providers
* Local service providers and travel partners
* Visa or immigration authorities where applicable
* Payment service providers
* Other authorized suppliers involved in arranging your trip
We only share information that is reasonably necessary for the relevant purpose.
Cookies and Website Information
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small data files stored on your device that help websites recognize your browser and remember certain preferences. They may help us understand how visitors use our website and improve its functionality, content, and performance.
We may also use analytics services, such as Google Analytics or similar tools, to collect general website usage information, which may include:
* Browser type
* Device type
* Approximate location
* Pages visited
* Date and time of visits
* Website traffic and usage patterns
This information is generally used for website analysis, security, performance, and improving our services.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Email and Marketing Communications
If you choose to subscribe to our newsletter or promotional communications, we may use your email address to send you travel updates, special offers, new packages, or other relevant information.
You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
External Links
Our website may contain links to third-party websites, including websites of airlines, hotels, travel partners, payment providers, social media platforms, or other organizations.
If you follow an external link, you will leave our website. These third-party websites have their own privacy policies and terms of use, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policy of any third-party website before providing your personal information.
How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and business records, comply with legal or regulatory requirements, resolve disputes, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of information where legally permitted
* Withdraw consent where processing is based on consent
* Opt out of promotional communications
* Ask questions about how your information is collected and used
If you would like to update or correct your personal information, please contact us. We will make reasonable efforts to update our records promptly.
Children’s Privacy
Our website and travel services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with the revised date where appropriate. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us through the contact details provided on our website.
Everest Hiking Service Pvt. Ltd.
Kathmandu, Nepal
Website: hikingeverest.com
Your privacy and trust are important to us, and we are committed to handling your personal information responsibly and securely.
